Refunds / Returns
Reason for return |
RefundPercentage |
Condition/s |
Processing Time |
| The customer receives incorrect item/s. |
Full Refund - 100% of total order |
n/a |
24-48 hrs |
|
Damaged items due to mishandling of the courier (Damaged packaging) |
Full Refund - 100% of total order |
a) No Registered Account: Validated that damage was due to negligence of the courier. Please support your requestwith photos or videos. Send to: hello@myfelicity.store b) With Registered Account: Please log in to your account dashboard, click on your order and submit a return. |
24-48 hrs |
|
Lost in transit |
Full Refund - 100% of total order |
Validation within 7-10 days (this is the standard service level of Courier) |
24-48 hrs |
|
Sizing doesn't fit (only relevant to clothing, footwear and other apparel) |
Full Refund - 100% of total order |
Item/s has/have no signs of damage or usage -> a) No Registered Account: Validated that damage was due to negligence of the courier. Please support your requestwith photos or videos. Send to: hello@myfelicity.store b) With Registered Account: Please log in to your account dashboard, click on your order and submit a return. |
24-48 hrs |
|
Customer receives expired Items |
Full Refund - 100% of total order |
a) No Registered Account: Validated that damage was due to negligence of the courier. Please support your requestwith photos or videos. Send to: hello@myfelicity.store b) With Registered Account: Please log in to your account dashboard, click on your order and submit a return. Item/s has/have no signs of damage or usage |
24-48 hrs |
|
The item is not the same as stated on the website |
Full Refund - 100% of total order |
a) No Registered Account: Validated that damage was due to negligence of the courier. Please support your requestwith photos or videos. Send to: hello@myfelicity.store b) With Registered Account: Please log in to your account dashboard, click on your order and submit a return. Item/s has/have no signs of damage or usage |
24-48 hrs |
|
Customer Remorse or other reasons not listed above |
100% of total order LESS $7.99 shipping costs |
a) No Registered Account: Validated that damage was due to negligence of the courier. Please support your requestwith photos or videos. Send to: hello@myfelicity.store b) With Registered Account: Please log in to your account dashboard, click on your order and submit a return. |
24-48 hrs |
|
Used and damaged items by customers |
50% Less $4.50 shipping cost |
Used portion should be within 25% of product content, otherwise, return is ineligible for any refund. |
24-48 hrs |
TRENDSI Returns / Pre-Order Items
We have 7 days to return of your unused and undamaged items. Your item must be unworn or unused, with tags still attached, and in the original packaging in order to be eligible for a return. The invoice or other evidence of purchase is also required. The buyer is responsible for paying the shipping fees for returned merchandise.
In the event that the item was incorrect, as stated on the website, or if the wrong item was shipped, Felicity will pay the return shipping costs and will issue a full refund or If the customer agrees, we will send a replacement.
To start a return, you can contact us through email at returns@myfelicity.store
If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
After receiving and reviewing your return, we'll inform you of whether or not you're eligible for a full or partial refund. Your original payment method will be automatically refunded if accepted.
Please keep in mind that your bank or credit card provider may need some time to process and deposit the refund.